A diagnostics manufacturer struggled with field service scheduling for gene sequencing equipment. IQVIA MedTech recruited and trained engineers to handle preventive maintenance, recalls, and repairs, ensuring continuity of service. The team grew from 10 to 18 technicians within a year, with some specializing in repairs and installations to drive new revenue. Effective scheduling reduced downtime and compliance risks, while the outsourced model alleviated recruitment burdens. The scalable solution built trust and created a reliable technician pipeline for ongoing service needs.

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