Find out more www.altus.co.uk +44 (0)1225 438 000 enquiries@altus.co.uk Case Study: LV= General Insurance Foundations for growth KEY METRICS (END 2015) • 4.6 million policies • £1.47 billion GWP • 3700 emp lo y ee s • 96.1% Combined Operating Ratio (COR) BACKGROUND With over four million customers and approximately four thousand staff, the General Insurance division at LV= is one of the UK’s leading insurance companies. With ambitious plans to be a top 5 insurer in their chosen markets, the business was preparing for the next stage of its already impressive growth story. This growth would be underpinned by a technology transformation programme delivering new policy, billing, pricing and MI platforms. It would be the largest transformation that the LV= Direct business had ev

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