Lumevity, a Highmark Health subsidiary, used FortressIQ to accelerate process discovery within its health plan operations, eliminating the need for disruptive manual interviews. In just two weeks, FortressIQ identified key automation opportunities across client onboarding, benefits coding, and testing. These insights enabled automation of up to 25% of worker effort, saving up to 70% in onboarding time and 33% in claims creation. Lumevity now leverages this data-driven approach for sustainable improvements, enhancing efficiency, reducing manual tasks, and boosting employee satisfaction across a 200-person team while expanding enterprise-wide transformation.

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