Highmark Health’s thinkUP team and its subsidiary Lumevity implemented FortressIQ’s AI-powered Process Intelligence to modernize process discovery, eliminating manual inefficiencies and scaling automation efforts. Traditional analyst-based methods proved too slow and disruptive, prompting the adoption of FortressIQ for seamless, secure desktop data capture. Within weeks, the team identified automation opportunities that eliminated duplications, revealed process gaps, and enabled up to 70% automation in some areas. The solution uncovered hidden work steps, improved system utilization, and significantly enhanced data-driven decision-making across high-volume healthcare processes.

Join for free to read