LumenVox Speech Technology and InfinityCTI Power Avaya-Based IVR Solution for AAA
LumenVox Speech Technology and InfinityCTI Power Avaya-Based IVR Solution for AAA
2 PagesCase Study AAA of Arizona LumenVox speech technology and InfinityCTI power Avaya-based IVR solution for AAA AAA Arizona www.az.aaa.com Industry Travel Services Challenges Reduce labor cost for call center agents, increase self-service Solution Reliable, scalable IVR built with Avaya and LumenVox speech technology Results Increased call completion rate, reduced load on live call center, provided PCI compliance System at a Glance Avaya Aura ®
