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LumenVox Speech Software Improves User Experience and Call Completion for Financial IVR

LumenVox Speech Software Improves User Experience and Call Completion for Financial IVR

LumenVox
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Case Study Security Service Federal Credit Union LumenVox speech software improves user experience and call completion for financial IVR SSFCU www.ssfcu.org Industry Financial Services Challenges Reduce call abandonment Support hands-free users Solution New speech-enabled IVRs Results Reduced calls to call center by 11k per month System at a Glance Avaya Aura ® Experience Portal LumenVox Automated Speech Recognizer (ASR) LumenVox Text-to-Spee

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