Bold360 Helpdesk assists LogMeIn’s HR team with delivering a “consumer-like” employee experience by answering questions 24/7, providing convenient access with relevant answers to HR concerns. Challenge LogMeIn is one of the world’s top 10 SaaS companies, providing solutions that empower the workforce, create simpler internal and external collaboration and give better insights into customer journeys. With about 4,000 employees globally, LogMeIn’s HR team faced the challenge of offering a strong, positive employee experience. As the company continuously expands, the HR team sought more effective and efficient methods to scale without compromising employee service levels. The team often encountered multiple repetitive questions from employees, especially during the U.S. Benefits

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