Citrix Finds self-service success with Bold360
Citrix Finds self-service success with Bold360
2 PagesBold360 gives Citrix the ability to offer a simple self-service customer experience solution that provides answers to numerous questions quickly, reaching more customers than ever before. Challenge Since 1989, Citrix has provided small, medium and enterprise businesses with a digital workspace platform that gives employees everything they need to do their best work wherever and whenever, in one unified experience, while also arming IT with the visibility, simplicity and security needed to manage the solution effectively. As Citrix provides solutions to a wide variety of users, the customer service team needed to reduce call volume on a growing backlog of questions from non-technical end users, as it was beginning to impact the firm’s overall Net Promoter Score (NPS). “We h
