Project Overview L’Occitane ® is one of the most respected natural beauty brands in the world providing a range of fragrances, skincare, bath and body products to millions of customers across the globe. Founded in 1976, L’Occitane captures the essence of the French region of Provence where it was founded. Today it is a company generating over €1billion in total worldwide sales revenue. Customer Needs • L’Occitane wanted to be able to make one call to one person to resolve any issue from billing to service and maintenance. • Supply of emergency lights and fire alarm maintenance for 79 stores. • Maintenance and monitoring of intruder alarms for 57 stores (remaining stores do not need intruder alarm systems as they are within shopping centres). • Regardless of the store’s locat

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