Influx offers a simple and effective solution for customer support, appreciated for its good people and collaboration. Blenders, a rapidly growing eyewear brand, faced a challenge with a backlog of over 3,000 tickets after a successful campaign. Influx resolved this in two weeks with on-demand agents, providing a long-term, flexible solution that matched Blenders' brand voice. For peak sales times, Influx scaled support with a 3x team. They established a continuous service with 16 dedicated agents from Jamaica and Indonesia, ensuring 24/7 coverage and achieving a 94% CSAT, handling 86% of tickets with a response time under 2 hours, and managing 20,000 burst tickets during high-volume periods.

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