Lloyds Banking Group adopts data-driven payment operations

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Lloyds Banking Group transformed its payment operations by automating nine key processes, significantly improving efficiency during a critical period. The automation led to 72% of the payment in error process and 82% of direct debit refunds being fully automated. Additionally, over 91% of batch payment exceptions are now resolved automatically, benefiting 17 million customers. This data-driven approach, powered by ServiceNow, has reduced operational costs and enhanced customer service.

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Case Study Lloyds Banking Group

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Lloyds Banking Group adopts data-driven payment operations

Lloyds Banking Group adopts data-driven payment operations

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