CUSTOMER STORY Industry: Insurance Location: East Rutherford, New Jersey Size: 200+ employees AEGIS Insurance adopts modern IT service management solution Automates IT service management Brings transparency to IT operations Eliminates manual applications AEGIS thrives on ITSM, seeks to modernize with help from ServiceNow The AEGIS IT Office of the CIO consists of PMO, IT Governance, Compliance, IT Finance, Service Management, IT Strategy, and Procurement departments. The IT team wanted a modern solution for service management but also wanted capabilities to meet their needs in project management, compliance, IT finance, and other areas. Self-service and transparency for IT and its internal customers were also needed. Himanshu Pandya, Sr. Manager at AEGIS says, “The

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