Case Study
Live Oak Bank relies on Plaid to deliver tech that matches its best-in-class customer service
Live Oak Bank relies on Plaid to deliver tech that matches its best-in-class customer service Security and speed—that’s what our bank customers expect. With Plaid’s Auth and Identity products, your company’s tech can meet the same high standards as your customer service. In order to best serve its growing numbers of small business and personal banking customers, Live Oak Bank turned to Plaid to address two pressing pain points: security and speed. Conventional security methods simply were not up to Live Oak Bank’s high standards, and traditional customer verification processes require up to four days of waiting before a customer can fully utilize their new banking account. Live Oak’s offerings grew rapidly after the bank’s chartering in North Carolina in 2008. Initially lendin