A small dedicated staff tasked with a daily average of 663 inbound calls and 700 tickets. Whataburger is committed to the highest quality in every aspect of their business, and the Restaurant Support Center is no exception. Looking for ways to improve practices and procedures is uppermost in the minds and hearts of the Whataburger family. THE CHALLENGE THE ACTION THE RESULTS Experts from Whataburger introduced changes to the support center in stages. Changes included enhanced technology, a quality assurance program, and integrating HDI certification as a standard for all support center employees. WHATABURGER WON THE HDI TEAM EXCELLENCE AWARD much due to their commitment to high quality standards not only in their product quality and service standards, but also by followin

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