Ideal Integrations didn’t have a service desk prior to 2008. So they rolled up their sleeves and built one from the ground up. THE CHALLENGE: THE ACTION: THE RESULT: Consistent and Effective Training A United and Knowledgeable Front Ideal Integrations decided to build a service desk, which came with its own unique set of challenges: the varying backgrounds of the individuals they brought on, a lack of standards and procedures, and no pre-existing documentation. Enter HDI. Ideal Integrations’ entire service desk and operations team completed HDI certification and training. Now, they use the HDI Customer Service Representative and HDI Desktop Support Technician trainings as part of their new employee onboarding process. What started out as a way to bring consistency to Ideal Integrat

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