Lean manufacturing, sourcing excellence and sales-force improvement help struggling paper converter to boost EBITDA by 45% Challenge The client was a specialty paper converter for the medical, legal and financial professions. Its revenues were rapidly growing, but profits and margins were declining because of increased competition, supply chain inefficiencies, and operational problems. Furthermore, the client’s largest and most profitable business segment was rapidly eroding due to market-wide structural obsolescence of the entire industry. Approach The Arthur D. Little team approached this challenge in three stages: Transparency phase: Detailed business audit of all manufacturing facilities Comprehensive review of sales-force and CSR processes Detailed examination of purchasing spend a

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