Case Study

Leading toothbrush manufacturer boosts profits and sees 30% increase in customer satisfaction as a result of targeted improvements to manufacturing

Leading toothbrush manufacturer boosts profits and sees 30% increase in customer satisfaction as a result of targeted improvements to manufacturing

Challenge Leading toothbrush manufacturer boosts profits and sees 30% increase in customer satisfaction as a result of targeted improvements to manufacturing and planning systems. The client’s management team were struggling to deal with a range of symptoms of poor planning and inadequate process control. As a result orders were being delivered late and customer service satisfaction ratings were at an all-time low of just 67%. The evid

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