Case Study
LEADING HEALTHCARE COMPANY SAVES $11 MILLION A YEAR
NICE (Nasdaq: NICE) helps organizations worldwide elevate customer experiences using its #1 cloud-native CX platform, CXone. With AI-powered self-service and agent-assisted software, NICE transforms contact centers for over 25,000 clients in 150+ countries, including 85 Fortune 100 companies. A leading healthcare company saved $11 million annually and boosted customer satisfaction immediately by leveraging NICE’s Enlighten AI Routing, enhancing connection quality and efficiency.