Financial Services Leader Improves Business Delivery with NETSCOUT Visibility as a Service Program
Financial Services Leader Improves Business Delivery with NETSCOUT Visibility as a Service Program
2 PagesENTERPRISE l CASE STUDY l Customer Profile This global financial services company offers a vast portfolio of consulting services and software solutions supporting both commercial and personal-business customers. Wanting to provide customers several ways to use their financial services expertise, the company is taking full advantage of a digital platform portfolio that includes Web and mobile applications. The company’s Contact Centers deliver next-generation voice and video services that are crucial to supporting the business. In addition, their information technology (IT) team operates traditional data centers to help keep the financial business running at the company’s hundreds of remote locations. The Challenge For any financial services business, staffing shortfalls during high
