hp.com/go/software Share with colleagues Brief 2015 Awards for Customer Excellence Nominee Murilo Dantas Barreto, Banco do Brasil S.A. Leading Brazilian bank implements ITIL processes in HP SM for HA, DR, IT manager mobility High-level overview: Using HP, Banco do Brasil realized the following benefits: • Deliver value to clients in terms of technical and business services • Achieve High Availability (HA) of the environment (over 99%) • Schedule deployment of HP SM updates, resulting in very low level of undesirable impacts • Deploy highly integrated environment with HP solutions (HP BSM and HP UCMDB) and also with products of other IT vendors • Make automatic profile updates via JavaScript using LDAP data • Enable 6,000 operators and 162,000 contacts profiles • Generat

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