ATTENTION. ALWAYS. Leading Asian Bank Boosts Customer Experience with Better Visibility & ContextOur customer is Asia's leading bank. Headquartered in Singapore, it has a network of 500 offices spanning 18 countries. THE CUSTOMER THE CHALLENGE Poor user experience led to customer churn and hindered revenue growth for the bank. With digital moving to the core of business, they were in need of an omni-channel engagement model that would deli

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