Launching a New Division: AN AXA CASE STUDY 2 Decades | 49 Countries | Building leaders around the worldRelationship Summary The Challenge The Solution Due to the internal (employees) and external (clients) uncertainty and confusion caused by the pending The executives recognized that they needed to act fast to stop this dangerous loss of revenue and retention group. With no time to recruit new-hires for this critical initiative, the members of the new retention group were hand-picked from the existing customer service team. Once selected, the new managers and team members immediately began an intensive development/training process to close the major gaps in both mindset and skill set. From a Mindset/Belief standpoint, these customer service representatives saw themselves stri

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