Case Study
AXA Ireland
ABOUT AXA IRELAND Axa Ireland is one of Ireland’s largest general insurers and is Ireland’s leading motor insurance company. It sells directly to customers through a network of branch offices, insurance brokers, and telesales centres. AXA’s Dublin-based call centre houses three divisions - claims, broker, and direct business, the latter representing the largest division with almost 50 percent of the agent workforce. Here, around 130 agents manage