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MetService Deploys IP-based Communications Solution to Provide Mission-Critical Service

MetService Deploys IP-based Communications Solution to Provide Mission-Critical Service

Interactive Intelligence
Pages 2 Pages

Contact Center Automation • Multimedia Recording & Quality Monitoring • Customer Feedback Management • Outbound/Blended Dialing & Campaign Management • Network-based Pre/Post-Call Routing • Web Self-Service & Knowledge Management • IVR Enterprise IP Telephony Enterprise Messaging Case Study Summary Customer: MetService Headquarters: Wellington, New Zealand Industry: Meteorology service Challenge: Improve telephony function

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