SITUATION Despite amassing a range of digital tools to connect consumers with providers, this health system was faced with recapturing lost key service lines volumes throughout the first half of 2020. Located in a highly competitive healthcare market where patient acquisition costs can soar, they turned to healthgrades.com as a highly productive patient acquisition channel. This large academic health system is a nationally recognized West Coast health system composed of medical centers, a children’s hospital, academic medical school, and community clinics.

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