Case Study ABOUT LANDAUER With over 4.8 million account transactions annually, Landauer, is an industry leader in radiation technology. They provide radiation monitoring and analysis for veterinarians, dentists, nuclear laboratories, universities and national laboratories. Landauer operates in eight global markets and employs 650 people with service labs in Chicago, Tokyo, Paris, Brazil, Mexico City, Istanbul, Sydney and Beijing. CUSTOMER PROFILE Radiation technology WEBSITE www.landauer.com NICE CXone SOLUTIONS y NICE CXone Omnichannel Routing y CXone Interactive Voice Response y CXone Automatic Contact Distributor y CXone Reporting RESUL TS ACHIEVED y 34% reduction in credits y 73% reduction in order entry errors y 92% quality performance score y 93% Voice of the Customer sc

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