LA Care Health Plan
LA Care Health Plan
2 Pageswww.nice.com About LA Care Health Plan Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. The nation’s largest publicly operated health plan, LA Care serves more than 2 million members in five health plans. Tailored to meet the needs of the diverse communities of Los Angeles, the agency provides access to a wide network of local doctors, hospitals, and pharmacies. LA Care employs a total of more than 1,833 people. The company contact center handles over 1.15 million calls annually, excluding healthcare provider and IVR calls. LA Care agents provide members 24-hour on-call support, every day of the week and throughout the year. The Challenge LA Care’
