L&D Transformed Learning Recommendations at Royal Mail L&D Transformed Learning Recommendations at Royal Mail L&D Transformed Learning recommendations at Royal Mail1 1 “magpie has led to changes in learning behaviour, colleagues are choosing to access good quality learning when they need it, and in the format they prefer, more frequently than they engaged with a traditional learning platform.” Donna McGrath – Head of Digital Learning, Royal Mail 1 Digital transformation poses two main challenges to L&D: fully harnessing opportunities for learning delivery and upskilling the organisation in line with industry-level changes. Like many other businesses, Royal Mail faced these legacy L&D challenges: magpie (Filtered’s intelligent learning recommendations engine) launched within Royal Mail

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