Over the past ten years, MCI Group has evolved its L&D offering from an ad-hoc local model into a rich ecosystem of face-to-face programmes, academies and digital resources all under the umbrella of the MCI Institute. But as the offering grew, the L&D HQ team shrank by 60%. Since 2016, the L&D unit of just two people, Global L&D Director Avinash Chandarana based in Hong Kong and Global L&D Coordinator Bárbara Núnez Gómez based in Santiago, Chile, has worked to engage and drive improved performance for over 2,500 people in more than 60 offices spread across 31 countries. Now, magpie sits across the ecosystem, providing a personalised route through this diverse offering for MCI’s talent base that competes with the best consumer technology - think of Spotify or Amazon Music - in

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