Kyndryl partnered with Five9 to migrate hundreds of customer contact centers and support 90,000 employees globally after its separation from IBM. The transition replaced inflexible on-premises systems with a cloud-based platform integrated with ServiceNow. Five9 reduced wait times from three hours to 30 seconds, improved call quality, and lowered average handle time by 30%. The solution enabled hybrid work at scale and ensured business continuity during a complex migration. Five9 became a strategic partner supporting Kyndryl’s commitment to employee experience and enterprise-grade CX delivery.

Join for free to read