Majestic Wine Uses Agile Five9 Solution to Match Business Momentum The Intelligent Cloud Contact Center Majestic Case Study Company Profile Majestic Wine is the United Kingdom’s largest specialist wine retailer. Majestic uses its nearly 200 stores across the United Kingdom and France to share an extensive knowledge about wine and encourage customers to explore new wines. Industry Retail (Food and Beverage) Website www.majestic.co.uk Challenges • Aging technology • Fast delivery requirements to be functional in time for peak season • Inability to scale on demand • Unable to provide remote capabilities for agents Benefits • Cloud-based system that provides agility to match pace of business • Scalability allows Majestic to adapt its contact center to align with peak season • W

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