Komatsu Australia improves customer experience with Empired Empired built a portal to help Komatsu Australia customers order parts faster, more effectively and accurately. About Komatsu Australia Komatsu is a leading global supplier of innovative utility, construction, and mining equipment. It has operations, including sales, service, support, and manufacturing, throughout the world. Komatsu has one of the most comprehensive product ranges on the market and has been supplying its products in Australia since 1965. Komatsu wanted to improve the parts ordering process Komatsu Australia identified an opportunity to improve the customer experience for its small to medium-sized customers (with single or multiple Komatsu machines) via self-service, instant purchasing, and reliable a

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