Empired helps RAC streamline insurance claims and deliver better member service.
Empired helps RAC streamline insurance claims and deliver better member service.
2 PagesThe Royal Automobile Club of Western Australia (RAC) needed to automate the process of receiving emails about insurance claims and entering them into the claims system. They chose Empired to develop a solution, which allowed three administrative staff to redirect their efforts to focus on serving their members. About RAC RAC was founded in 1905 by a group of motoring enthusiasts and now have over a million members. Its original purpose was to create road maps and signage for road safety. Now, RAC provides direct insurance, roadside assistance, travel services, holiday parks, financial services, home security services and car servicing. Manual processes took too much time RAC receives up to 1,000 emails a week from members, third-party insurers, and suppliers, all of which need
