KNOLSKAPE Case Study BFSI KNOLSKAPE helps Kotak Life Insurance reimagine Leadership Development Methodologies Kotak Life Insurance (KLI) Limited is a leading Life Insurance company, headquartered in Mumbai, catering to over 15 million customers across India. To service its large customer base, the organization relies greatly on its TIED agency channel, comprising a hierarchy of Branch Managers, Assistance Branch Managers and Frontline Managers. The TIED channel at the organization operates on the Fixed Cost model and aims at hiring quality agents to provide exemplary advisory-based customer service. To enable this, the organization’s focus in the past has been to put processes in place and improve execution ability for double the productivity from frontline managers and assistan

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