Application Story | 1 www.kineticdata.com Building a better service experience Kinetic Request Helps Construction Materials Producer Build Automated System for Processing User Requests Reliably and Efficiently Customer: Producer of high-quality construction materials, Golden, Colo. Challenge: Replace manual process for handling and approving user requests for system and account access, set-up, and application changes with an automated system to eliminate lost approvals, inconsistent processes and lack of control, as well as to provide an audit trail for approvals. Solution: Kinetic Request Results: • Reduced routine request fulfillment effort from 5 days to 1.4 days. • Provided audit trail of electronic documentation for approvals. • Saved service Desk and local IT offic

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