Kinetic Request and Kinetic Calendar Earn High Marks for Reducing Helpdesk Calls at the University of North Texas
Kinetic Request and Kinetic Calendar Earn High Marks for Reducing Helpdesk Calls at the University of North Texas
4 Pages1 Building a better service experience Kinetic Request and Kinetic Calendar Earn High Marks for Reducing Helpdesk Calls at the University of North Texas Customer: University of North Texas, Denton, Texas Challenge: Decrease the number of helpdesk calls and reduce data-entry for frontline support staff by making it easier for users to create and submit their own web-based support requests. Solution: Kinetic Request and Kinetic Calendar Results: • Helpdesk has experienced a 60% increase in user-submitted tickets generated through the easy-to-use Kinetic Request interface. • Kinetic Calendar provides a self-service alternative to telephone inquires about IT system status. • Helpdesk saves up to 24 labor hours each month handling calls. • Each new service item can be created in
