The BMC® Remedy® Action Request System® (ARS) provides a unified platform for automating and managing Business Service Management (BSM) processes. The system makes extensive use of the Information Technology Infrastructure Library (ITIL®) framework of best practice approaches to IT service management and delivery. The BMC Remedy ARS platform was designed to help large enterprises meet three key business needs: • Replacing outdated manual systems with process automation that speeds the handling of unique processes • Rapidly prototyping, deploying, maintaining, and iterating Service Management applications: and • Capturing and tracking critical business data

Join for free to read