INTEGRITY QUALITY VALUE . . Success Story: KENCO Title: Kenco improves Stryker’s end customers’ service through greater visibility into incidents within the order to cash process. Challenge: Stryker and Kenco had poor visibility into the status of inci- dents within the order to cash process. This limited visibility often impacted the speed and quality of the required incident resolution; crediting, billing and redelivery to name a few. The current system included SharePoint, emails and spreadsheets. While Share- Point often had all the data it did not however portray the incident in a process based view. Thus making it difficult for anyone reviewing the incident to understand it’s status and the incident resolution owner. Addi- tionally, emails and sprea

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