Success Story | Veterans Affairs Automating High Volume Processes for the Long Haul Executive Summary Due to expanded educational benefits for veterans, a technical solution was developed to expedite and streamline millions of additional educational claims. On average, the former process took up to three weeks to provide veterans their respective benefits. Now, in most instances, benefits are provided in just six days. To achieve such stellar results, a new process and an automation solution (that employed philosophies of Lean, Six Sigma and Business Process Management (BPM)) were implemented. As part of the SPAWAR Chapter 33 team, Modus21 helped deliver a Business Process Management System (BPMS) solution that has provided tremendous value to the US Depart- ment of

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