ServiceNow delivers visibility in end-to-end order-to-cash processes for NTS
ServiceNow delivers visibility in end-to-end order-to-cash processes for NTS
5 PagesNTS Netzwerk Telekom Service AG (NTS), a telecommunications provider headquartered in Graz, Austria, transformed its customer service and operations by implementing ServiceNow Customer Service Management, App Engine, and IT Service Management. This shift enabled NTS to achieve a 10% improvement in case-resolution time and register 721 customer contacts in its new service portal since going live in March 2023. Notably, over 90% of customers now rate NTS as ‘very good’ in satisfaction surveys.
