FAST FACTS COMPANY Established in 1845, J.W. Pepper is one of the world’s leading sheet music retailers. INDUSTRY Sheet music CHALLENGES ? Consolidate 15 warehouses to two ? Improve overall operational efficiencies ? Streamline product shipments RESULTS ? Reduced operating costs ? Lowered average number of shipments per order ? Improved customer service CASE STUDY J.W. PEPPER & SON, INC. THE CUSTOMER CHALLENGE As one of the world’s leading sheet music retailers, J.W. Pepper keeps school and community-based choirs, bands, orchestras, jazz ensembles and church choirs “in-tune“ around the country. The company is dedicated to customer service first and foremost and ships all in-stock products the same day ordered to more than 850,000 customers annually. Such a large clientele

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