Juniper Networks wanted to increase customer satisfaction levels through a superior customer support solution
Juniper Networks wanted to increase customer satisfaction levels through a superior customer support solution
2 PagesBusiness Overview Juniper Networks, Inc. is an American manufacturer of networking equipment founded in 1996. It is headquartered in Sunnyvale, California, USA. The company designs and sells high-performance Internet Protocol network products and services. Juniper Networks wanted to increase customer satisfaction levels through a superior customer support solution that enabled faster resolution, more accurate issue routing, better case management and increased agent productivity. Birlasoft helped them achieve this goal with a modernized platform that expanded their capabilities and integrated case handling across all online and offline support channels. ManagedServices@birlasoft.com Case Study Solution • Implement optimized Service request processes across web, phone, email chan
