The problem/challenge The Digital Forensics Unit of the Reykjavik Metropolitan Police had used other forensic software tools for the recovery of information from mobile phones and had struggled with mobile data recovery – it was a challenge to get the data out successfully. Prior to using XRY, the Icelandic Police had acquired mobile forensic tools which claimed to provide support for mobile phone extraction. However, the reality was that they were not properly supported and the investigators frequently encountered technical difficulties. Staff members had to spend time calling companies to beg and borrow cables, and to get technical information on how to best utilize the tools. The Icelandic Police needed a system that gave them full support for mobile forensics – one that supp

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