The problem/challenge Like most state prison systems, Tennessee has been fighting a battle to control the flow of contraband phones into inmates’ hands and manage the large number of hardened gang members within their population. When phones were confiscated, they were sent to Nashville for processing. In some months as many as five boxes of phones would arrive, containing hundreds of phones each. In urgent, high-profile cases, phones would be driven to the Nashville office – and Tennessee is 482 miles long – consuming many hours of employee time and resources. The phone processing backlog had the heaviest impact on the Department’s investigators, who are responsible for investigations within the system, with a focus on preventing outbreaks of violence by gang members, preven

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