Kristo Jokela, Customer Service Director “End-users can follow up their service requests via our self- service portal.” CLIENT BENEFITS: One cloud-based system replaced over 10 legacy systems One-stop shop for employees - and customers Huge time saving thanks to automation and predefined roles customer success story SOLVING CUSTOMER PROBLEMS AT ONCE: IT service provider replaces several legacy systems with one Istekki Oy was founded in 2010 when Kuopio city and Kuopio university hospital combined and outsourced their IT management resources. Now Istekki employs more than 550 people in four cities and serves more than 30 cities, municipalities and hospitals, most of which are its owners, too. The annual turnover in 2017 was 95M €. “Due to our background and

Join for free to read