Jarno Putta, Head of IT and Digitalization at SSO CLIENT BENEFITS: Improving service quality Facilitating follow up Increasing overall efficiency customer success story IMPROVING INTERNAL CUSTOMER SERVICE: A retail chain introduces advanced ticketing SSO, a regional retail chain in Finland, streamlined its service management with a solution that handles service requests both in IT and marketing. Security and real estate services are to follow. SSO, Suur-seutu Cooperative Society, is one of 20 regional retail and service chains in the S Group, the retail market leader in Finland. In 2018, SSO employed 1 200 people in the southern part of Finland and its turnover amounted to 453M €. As a group member, SSO makes use of ICT systems it has acquired and developed jointl

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