Case Study
INCREASING PRODUCTIVITY AND CUSTOMER SATISFACTION - Merged municipality service providers continue to delight their customers with Efecte
INCREASING PRODUCTIVITY AND CUSTOMER SATISFACTION - Merged municipality service providers continue to delight their customers with Efecte
Tero Karinti, Director of Customer Relations, Sarastia CLIENT BENEFITS: Supports continuous innovation of new services Increases productivity Offers consumer- grade end-user experience customer success story INCREASING PRODUCTIVITY AND CUSTOMER SATISFACTION Merged municipality service providers continue to delight their customers with Efecte Sarastia Oy is a major provider of financial and HR services to municipalities in Finland. The company was born in early 2019 when two Finnish service providers, KuntaPro and Taitoa merged. Sarastia is owned by 250 municipalities and has 18 branches throughout Finland. It employs 860 people and aims to reach a turnover of 100 million euros this year. “By outsourcing their financial and HR tasks, even small municipalities get th