IT Service Management Buyer’s Guide for the Mid-Market Break free from your legacy service desk with BMC Helix RemedyforceTable of Contents 01 Executive Summary 02 How ITSM Drives Competitiveness and Digital Transformation 03 Meeting the ITSM Needs of Mid-market Companies 04 Solution Checklist 06 Why BMC Helix Remedyforce 10 ConclusionExecutive Summary The speed of business in today’s hyper-competitive world means companies often run up against the limitations of legacy systems. Whether held over from an earlier time or inherited from mergers and acquisitions, these systems may: • Create poor user experiences • Obstruct agility • Generate high ownership costs Today’s IT departments must drive efficiency and reliability while meeting user demands for new technology-enabled

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