BMC Point of View BMC Helix: The Future of Service ManagementCONTENTS The BMC POV The 3 “Cs” of Cognitive Service Management Meet BMC Helix BMC Helix Business Outcomes The BMC AdvantageWe’re entering a pivotal moment in the timeline of digital transformation. There remains a divide between the digital haves and have-nots, and Forrester recently noted that 60% of CIOs and other executives that it surveyed said they were behind in their digital transformations. Nowhere is this fork-in-the-road moment more apparent than in how enterprise IT teams deliver and manage services, to employees and customers alike. Savvy firms recognize the value of integrating cognitive technologies like AI and automation into IT service management (ITSM). But many others are stuck with legacy ITSM and n

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