BMC Service Resolution: Connecting and Optimizing IT Operations with the Service Desk
BMC Service Resolution: Connecting and Optimizing IT Operations with the Service Desk
8 Pages— Solution White Paper BMC Service Resolution: Connecting and Optimizing IT Operations with the Service Desk Improve service availability, mean time to repair (MTTR), and cross-team communications while prioritizing event resolution by business impact— 2 Table of Contents 1 EXECUTIVE SUMMARY 2 THE HIGH COST OF SILOED INCIDENT RESOLUTION BMC SERVICE RESOLUTION Level 1 – Event incident service resolution Level 2 – Infrastructure incident service resolution Level 3 – Application-aware and business-aware incident service resolution Choosing the right implementation levels for your organization 4 BENEFITS OF A MORE INTELLIGENT, HOLISTIC APPROACH TO INCIDENT MANAGEMENT Reduce the number of tickets to streamline resolution Route tickets to the right resources the first time Prioriti
